Contact
One address for everything. We read every message.
General & all enquiries
This is the only contact channel. There is no live chat, no ticket portal, and no phone support. Email is monitored regularly and we aim to respond within 2 business days.
What to Include
A clear subject line and a brief description of your issue gets you a faster reply. Below are common reasons people write to us:
SupportA URL that isn't working or a download that failed — include the video URL and the error message you saw.
CopyrightA DMCA or copyright removal request — include the URL in question, your ownership claim, and contact details.
PrivacyA data access or deletion request under GDPR, CCPA, or similar law — include your jurisdiction and what data you believe we hold.
AbuseReporting misuse of the service — describe what you observed and include any relevant URLs or screenshots.
OtherAnything else — feedback, press, partnerships, or general questions about PRN1.
Response Time
We typically respond within 1–2 business days. Copyright and legal notices are prioritised and handled as quickly as possible. We do not respond to spam, unsolicited commercial offers, or requests to add advertising to PRN1.